Effective Date: 2026-04-28 Version: 1.0 Operator: AURIS NEXUS SDN. BHD. (Registration No. 202601016475 / 1678572-K)
Notice: This document is governed by the laws of Malaysia. By accessing, registering an account, or using Movo (the "Platform"), you agree to be bound by these terms. If you do not agree, you must not use the Platform.
1.1 These Terms of Service ("Terms") govern access to and use of the Platform, including the website located at www.movo.com.my, any related mobile or web applications, digital interfaces, content, tools, software, affiliate features, rewards features, customer support channels, and e-commerce marketplace services operated by AURIS NEXUS SDN. BHD. (Registration No. 202601016475 / 1678572-K), a private company incorporated in Malaysia under the Companies Act 2016, with its registered office at Kuala Lumpur, Malaysia (referred to as "Movo", "we", "us", or "our").
1.2 By accessing the Platform, registering an Account, placing an order, participating in the Affiliate Program, participating in the Rewards Program, uploading content, or otherwise using any part of the Platform, the User agrees to be bound by these Terms and all policies and program terms incorporated by reference.
1.3 These Terms must be read together with the following documents, each of which forms part of the contractual framework governing the Platform:
1.3.1 Privacy Policy;
1.3.2 Cookie Policy;
1.3.3 Affiliate / Referral Program Terms; and
1.3.4 Rewards / Points Program Terms.
1.4 In the event of conflict between these Terms and a specific program's terms, these Terms shall prevail unless the program terms expressly state otherwise.
1.5 A Bahasa Malaysia translation may be provided for reference. In the event of any inconsistency, the English version shall prevail.
1.6 Nothing in these Terms excludes, restricts, or modifies any mandatory right or remedy that cannot lawfully be excluded under the Consumer Protection Act 1999 or any other applicable law of Malaysia. For transactions involving the sale of goods, the Sale of Goods Act 1957 may apply to the underlying contract of sale between the relevant contracting parties.
2.1 In these Terms, unless the context otherwise requires:
2.1.1 "Account" means a registered user account created to access or use the Platform.
2.1.2 "Affiliate" means a User approved to participate in the affiliate or referral features governed by the Affiliate / Referral Program Terms.
2.1.3 "Applicable Law" means all laws, regulations, by-laws, directives, codes, notices, judgments, and regulatory requirements applicable in Malaysia and, where relevant, in any other jurisdiction connected with the User's use of the Platform.
2.1.4 "Content" means text, images, videos, audio, data, product descriptions, listings, reviews, comments, trademarks, logos, software, code, design elements, and other materials made available on or through the Platform.
2.1.5 "Order" means a request or purchase transaction made through the Platform for goods or services offered on the Platform.
2.1.6 "Platform" means Movo, including www.movo.com.my, associated web pages, applications, dashboards, APIs, and all related services that we make available from time to time.
2.1.7 "Rewards Program" means any loyalty, points, cashback-equivalent, or promotional rewards scheme operated by us and governed by the Rewards / Points Program Terms.
2.1.8 "User", "you", or "your" means any individual or entity that accesses or uses the Platform, whether as a visitor, purchaser, Affiliate, contributor, or account holder.
2.1.9 "User-Generated Content" means any Content that a User uploads, posts, submits, publishes, transmits, or otherwise makes available through the Platform.
2.2 Headings are inserted for convenience only and do not affect interpretation.
3.1 The User must have legal capacity to enter into a binding contract under Applicable Law to use the Platform. If the User is an individual, the User must be at least eighteen (18) years old or have valid authority from a parent, guardian, or lawful representative to use the Platform.
3.2 The User represents and warrants that all information submitted during registration or use of the Platform is accurate, current, complete, and not misleading.
3.3 The User must maintain and promptly update Account information, including name, email address, delivery address, payment details, and any other information reasonably required by us.
3.4 We may require identity verification, business information, bank account details, tax information, or other supporting documentation where necessary for account security, fraud prevention, payout processing, legal compliance, or dispute handling.
3.5 The User is responsible for safeguarding Account credentials and for all activities conducted through the Account, whether authorized or unauthorized, unless caused solely by our proven negligence or wilful misconduct.
3.6 The User must notify us immediately at legal@movo.com.my or support@movo.com.my if the User suspects unauthorized access, credential compromise, account misuse, or a security incident affecting the Account.
3.7 We may reject, suspend, restrict, or require re-verification of any Account where information is incomplete, inconsistent, unverifiable, fraudulent, or otherwise gives rise to reasonable compliance or security concerns.
4.1 The User must use the Platform only for lawful purposes and in accordance with these Terms, Applicable Law, and any policies, notices, or instructions published by us.
4.2 The User must not:
4.2.1 use the Platform in a manner that is fraudulent, deceptive, defamatory, obscene, threatening, abusive, harassing, or unlawful;
4.2.2 impersonate another person, misrepresent affiliation, or submit false, inaccurate, or misleading information;
4.2.3 interfere with, disrupt, overload, or compromise the security, integrity, or availability of the Platform or any network, infrastructure, or systems connected to it;
4.2.4 introduce malware, bots, scripts, crawlers, scrapers, viruses, trojans, or any harmful code or automated means not expressly authorized by us;
4.2.5 attempt to gain unauthorized access to any Account, database, server, source code, API, or restricted area of the Platform;
4.2.6 copy, modify, reverse engineer, decompile, disassemble, reproduce, frame, mirror, or create derivative works from the Platform except to the extent expressly permitted by law and incapable of exclusion;
4.2.7 use the Platform to infringe any intellectual property, privacy, publicity, consumer protection, competition, or other rights of any person;
4.2.8 use the Platform to transmit unsolicited communications, spam, chain letters, or deceptive commercial messages;
4.2.9 manipulate reviews, ratings, referral events, clicks, purchases, or reward accrual through fake accounts, collusive behavior, or artificial transactions; or
4.2.10 use the Platform in a manner that could expose us, other Users, merchants, service providers, or regulators to legal, technical, operational, or reputational harm.
4.3 We may issue operational rules, technical standards, listing requirements, community guidelines, campaign mechanics, or merchant instructions from time to time. Such rules apply to the extent they are consistent with these Terms.
4.4 The User is solely responsible for ensuring that any device, network, software, or browser used to access the Platform is secure, compatible, and properly configured.
5.1 The Platform may provide one or more of the following services:
5.1.1 an online marketplace for the browsing, ordering, payment facilitation, promotion, and fulfilment support of goods or services;
5.1.2 an Affiliate Program that allows approved Affiliates to share tracked links or promotional materials and potentially earn commissions subject to the Affiliate / Referral Program Terms;
5.1.3 a Rewards Program that allows eligible Users to earn and redeem Points or other benefits subject to the Rewards / Points Program Terms; and
5.1.4 ancillary services such as account management, communications, customer support, payment processing coordination, fraud prevention, and analytics.
5.2 Product descriptions, pricing, availability, promotional offers, and service features are provided for general information and may change without prior notice, subject to any mandatory requirements of law and any express commitments made at checkout.
5.3 We reserve the right to limit quantities, reject transactions, cancel orders, suspend promotional campaigns, or impose eligibility conditions where reasonably necessary for fraud prevention, inventory management, pricing error correction, abuse prevention, legal compliance, or operational integrity.
5.4 An Order submitted through the Platform constitutes an offer by the User to purchase. Acceptance occurs only when the Order is confirmed by the relevant seller or by us, as applicable, and subject always to stock availability, payment authorization, fraud screening, and legal compliance checks.
5.5 The Platform may involve third-party sellers, merchants, logistics providers, payment processors, hosting providers, advertising platforms, analytics services, and other service providers. We do not guarantee uninterrupted service by any third party.
5.6 Unless expressly stated otherwise, delivery dates, processing times, payout timelines, and reward posting dates are estimates only and may be affected by verification requirements, courier issues, banking systems, public holidays, force majeure events, or compliance reviews.
5.7 The User acknowledges that affiliate tracking, reward attribution, cookies, device matching, and order validation mechanisms depend on technical systems that may be affected by browser settings, privacy tools, ad blockers, cross-device behavior, third-party limitations, or other factors outside our reasonable control.
5.8 We may remove products, categories, merchants, campaigns, features, payment methods, or promotional mechanics at any time where reasonably necessary for compliance, risk management, technical maintenance, or business operations.
6.1 All rights, title, and interest in and to the Platform, including all software, code, databases, designs, text, graphics, icons, compilations, trademarks, service marks, trade dress, logos, domain names, and underlying technology, are owned by or licensed to us and are protected by Applicable Law.
6.2 Except for the limited right to access and use the Platform in accordance with these Terms, nothing in these Terms transfers any ownership or proprietary rights to the User.
6.3 The User must not use our name, logos, branding elements, platform screenshots, or other proprietary materials except as expressly authorized by us in writing or through approved program materials.
6.4 If the User provides suggestions, ideas, feedback, feature requests, reviews, comments, or improvement proposals relating to the Platform, the User grants us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, adapt, publish, commercialize, and otherwise exploit such feedback without restriction or compensation, unless prohibited by law.
7.1 The User remains responsible for all User-Generated Content submitted through the Platform.
7.2 The User represents and warrants that:
7.2.1 the User owns or has obtained all rights, licenses, consents, and permissions necessary to submit the User-Generated Content;
7.2.2 the User-Generated Content does not infringe any intellectual property, privacy, confidentiality, publicity, or other rights of any person; and
7.2.3 the User-Generated Content is not false, misleading, unlawful, defamatory, obscene, or otherwise objectionable.
7.3 By submitting User-Generated Content to or through the Platform, the User grants us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify for formatting or technical purposes, adapt, publish, display, distribute, communicate, and otherwise use the User-Generated Content in connection with operating, promoting, improving, and protecting the Platform and our business.
7.4 We may, but are not obliged to, monitor, screen, moderate, remove, or disable access to any User-Generated Content where we believe, acting reasonably, that such content may breach these Terms, Applicable Law, third-party rights, platform standards, or regulatory expectations.
7.5 We do not endorse User-Generated Content and are not responsible for it, except to the extent liability cannot lawfully be excluded.
8.1 To the maximum extent permitted by Applicable Law, the Platform and all Content, products, services, tracking tools, and functionalities are provided on an "as is" and "as available" basis.
8.2 We do not warrant that:
8.2.1 the Platform will be uninterrupted, secure, error-free, or free from harmful components;
8.2.2 any defects will be corrected within any specific period;
8.2.3 the Platform will be compatible with any particular device, browser, operating system, network, or third-party service;
8.2.4 any content, listing, commission report, reward balance, analytics output, promotional result, or other data will be complete, accurate, or current at all times; or
8.2.5 use of the Platform will achieve any specific commercial outcome, traffic level, conversion rate, revenue target, or savings.
8.3 The User uses the Platform at the User's own risk. The User is responsible for evaluating the suitability, legality, and accuracy of any product, merchant, campaign, or third-party service available through the Platform.
8.4 Nothing in these Terms excludes any warranty, guarantee, condition, or representation that cannot lawfully be excluded under the Consumer Protection Act 1999, the Sale of Goods Act 1957, or other Applicable Law.
9.1 To the maximum extent permitted by Applicable Law, we shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special loss or damage, including loss of profits, revenue, business, contracts, goodwill, opportunity, data, or anticipated savings, arising out of or in connection with the Platform, even if advised of the possibility of such loss.
9.2 Without limiting Clause 9.1, we shall not be liable for loss or damage arising from:
9.2.1 third-party acts, omissions, or defaults, including those of merchants, payment processors, logistics providers, hosting providers, advertisers, analytics providers, or telecommunications operators;
9.2.2 system outages, technical failures, software bugs, downtime, network congestion, maintenance, cyberattacks, or data transmission errors;
9.2.3 unauthorized access to or use of the User's Account caused by the User's failure to protect credentials or devices;
9.2.4 inaccuracies in product descriptions, merchant content, campaign information, reward estimates, or affiliate reports supplied by third parties;
9.2.5 delays, non-delivery, refund disputes, chargebacks, regulatory action, banking delays, or failed transfers; or
9.2.6 suspension, restriction, or termination carried out in accordance with these Terms.
9.3 To the maximum extent permitted by Applicable Law, our aggregate liability to the User for all claims arising out of or in connection with these Terms or the Platform shall not exceed the greater of:
9.3.1 the total amount paid by the User to us through the Platform in the six (6) months immediately preceding the event giving rise to the claim; or
9.3.2 RM 500.00.
9.4 The limitations in this Clause 9 do not apply to liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or wilful misconduct, where Applicable Law so provides.
10.1 The User shall indemnify, defend, and hold harmless the Company and its directors, officers, employees, affiliates, agents, service providers, licensors, successors, and assigns from and against all claims, actions, proceedings, liabilities, losses, damages, judgments, penalties, fines, costs, and expenses (including reasonable legal fees on a solicitor-client basis) arising out of or in connection with:
10.1.1 the User's breach of these Terms or any incorporated policy;
10.1.2 the User's misuse of the Platform;
10.1.3 the User's violation of Applicable Law or third-party rights;
10.1.4 User-Generated Content submitted by the User;
10.1.5 fraud, negligence, wilful misconduct, or unauthorized activities conducted through the User's Account; or
10.1.6 any dispute between the User and another User, merchant, Affiliate, customer, regulator, or third party arising from the User's acts or omissions.
10.2 We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification, and the User shall cooperate fully with such defence.
11.1 We may suspend, restrict, disable, investigate, or terminate the User's Account or access to all or part of the Platform immediately, with or without prior notice, if we reasonably determine that:
11.1.1 the User has breached these Terms, any incorporated policy, or any applicable program terms;
11.1.2 the User has engaged in fraud, attempted fraud, deception, or misrepresentation;
11.1.3 the User has submitted false identity, payout, tax, bank, contact, or verification information;
11.1.4 the User has used bots, click manipulation, fake accounts, self-dealing, abusive ordering, review manipulation, or other prohibited conduct;
11.1.5 the User's actions may harm the Platform, our systems, our reputation, other Users, merchants, regulators, payment partners, or service providers;
11.1.6 we are required to do so by law, court order, regulatory direction, or law-enforcement request;
11.1.7 the User's Account has been dormant for a prolonged period and continued maintenance is no longer operationally justified;
11.1.8 the User poses a money laundering, sanctions, fraud, cybersecurity, or compliance risk;
11.1.9 chargebacks, suspicious payment activity, repeated failed transactions, or abuse of refunds or promotions has occurred;
11.1.10 the User infringes intellectual property rights or other rights of third parties;
11.1.11 the User attempts to interfere with platform operations, reverse engineer systems, or bypass technical controls; or
11.1.12 continued provision of services to the User is, in our reasonable opinion, commercially impracticable or prejudicial to legitimate business interests.
11.2 We may also terminate or discontinue the Platform or any part of it for convenience, business restructuring, technical migration, legal risk, or commercial reasons, subject to any mandatory obligations to Users under Applicable Law.
11.3 Suspension or termination does not affect accrued rights, liabilities, investigations, audit rights, clawback rights, payment obligations, or provisions intended by their nature to survive termination, including clauses relating to intellectual property, indemnity, liability, dispute resolution, and general provisions.
11.4 Where an Account is suspended or terminated, we may cancel pending orders, void pending commissions or rewards, withhold payouts pending investigation, remove content, and retain relevant records for legal, audit, fraud prevention, and regulatory purposes.
12.1 We shall not be liable for any delay, interruption, failure, or inability to perform any obligation under these Terms to the extent caused by events beyond our reasonable control, including acts of God, flood, fire, epidemic, pandemic, natural disaster, war, terrorism, civil unrest, riot, embargo, labour dispute, industrial action, interruption of utilities, internet or telecommunications failure, cyberattack, governmental action, court order, shortage of materials, transportation disruption, or failure of third-party service providers.
12.2 During a Force Majeure event, our obligations shall be suspended for the duration and to the extent affected, and we may take reasonable operational measures, including rescheduling, temporary suspension, substitution of service providers, or cancellation of affected services.
13.1 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of Malaysia.
13.2 The courts of Malaysia shall have exclusive jurisdiction over any dispute, claim, action, or proceeding arising out of or in connection with these Terms or the Platform, and the parties agree that Kuala Lumpur shall be the exclusive venue.
13.3 Before commencing formal proceedings, the User should first contact us at legal@movo.com.my with reasonable details of the dispute and supporting documents, and the parties shall attempt in good faith to resolve the matter amicably within thirty (30) days, provided that nothing in this Clause prevents either party from seeking urgent injunctive, interlocutory, or equitable relief from a court of competent jurisdiction.
14.1 We may amend, update, supplement, or replace these Terms from time to time to reflect changes in law, regulation, technology, business operations, platform features, commercial arrangements, or risk controls.
14.2 For any material change, we will provide at least seven (7) days' prior notice by posting the revised Terms on the Platform, updating the effective date, sending an email, displaying an in-account notice, or using another reasonable communication method.
14.3 Non-material changes, including clerical, formatting, explanatory, or administrative amendments, may take effect immediately upon publication.
14.4 The User's continued access to or use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms. If the User does not agree to the revised Terms, the User must stop using the Platform and, where applicable, close the Account.
15.1 These Terms, together with all policies and program terms expressly incorporated by reference, constitute the entire agreement between the User and us concerning the subject matter of the Platform and supersede prior discussions, understandings, and communications relating to that subject matter.
15.2 If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15.3 A failure or delay by us to exercise any right, remedy, power, or privilege under these Terms does not constitute a waiver. Any waiver must be in writing and signed by our authorized representative.
15.4 The User may not assign, transfer, sublicense, charge, or otherwise dispose of any rights or obligations under these Terms without our prior written consent. We may assign, transfer, novate, or subcontract our rights and obligations under these Terms as part of a corporate reorganization, financing, merger, acquisition, outsourcing arrangement, or transfer of business.
15.5 Notices to the User may be given by email, in-platform message, account notification, posting on www.movo.com.my, courier, or any other method reasonably likely to bring the notice to the User's attention. Notices to us must be sent to legal@movo.com.my, with a copy to support@movo.com.my, unless we specify otherwise.
15.6 Nothing in these Terms creates any agency, partnership, joint venture, employment, fiduciary, or franchise relationship between the User and us, except where a separate written agreement expressly provides otherwise.
15.7 These Terms may be executed or accepted electronically, and electronic records shall be admissible to the fullest extent permitted by law.
15.8 Any provision that by its nature is intended to survive termination or expiry shall survive, including provisions relating to accrued rights, payments due, audits, confidentiality, intellectual property, disclaimers, liability, indemnity, governing law, and dispute resolution.
16.1 If the User has questions, complaints, legal notices, or requests relating to these Terms or the Platform, the User may contact us using the details below:
AURIS NEXUS SDN. BHD. Registration No. 202601016475 / 1678572-K Kuala Lumpur, Malaysia Email: support@movo.com.my Legal: legal@movo.com.my Phone: +60 3-0000 0000